Question 1

What's the difference between your service and hiring through other agencies?

Accepted Answer

To name a few... 
a) Melissa is a Registered Nurse with a background in Neonatal ICU and Labor and Delivery.  She brings on and trains only the most qualified night nurses and Nightingales. Plus, she's a resource to Newborn Nightingales families and Nightingales throughout their support schedule.  
b) Newborn Nightingales families are not locked into a long contract of care. We know that scheduling should be flexible, and we want our clients to sleep well early.  
c) Having been around for 13 years, we have a nice-sized team! Should your night nurse become ill or you deliver earlier than expected, it's typically not a problem to find a cover.

Question 2

What areas of Houston/Dallas/Midland/Lubbock do you serve?

Accepted Answer

We offer infant care services to families in Houston, Dallas, Midland, Lubbock, and the surrounding areas! And we offer newborn consultations virtually to anyone in the U.S.

Question 3

Do you offer discounts for extended bookings?

Accepted Answer

No, we don't offer package pricing.

Question 4

What's your cancellation policy?

Accepted Answer

Should you choose to scale back your schedule, please let us know two weeks in advance to allow time to reschedule your night nurse.

Question 5

Is there a minimum booking requirement?

Accepted Answer

Nope! The only minimum is an 8 hour shift.

Question 6

What makes Newborn Nightingales different from other services?

Accepted Answer

First and foremost, we’re owned and operated by a Registered Nurse! Additionally, we have over a decade of experience helping families and all our Nightingales undergo extensive training in-house. We also offer flexible scheduling!

Question 7

How soon should I book an overnight nurse before my due date?

Accepted Answer

Booking early is always recommended to ensure the schedule and caregiver you prefer is available.  Most of our clients book 4 to6 months in advance.  Last minute availability may be available as well – but the schedule will be less flexible.

Question 8

What's the difference between an overnight nurse and postpartum doula?

Accepted Answer

Our night nurses are often doulas as well! However, the daytime doula support is geared toward helping mom a bit more—errands, light housekeeping, etc.—while nighttime support emphasizes rest for families (the caregiver assumes all care of baby at night).

Question 9

Do night nurses offer breastfeeding support?

Accepted Answer

Absolutely! Our night nurses are a great resource for troubleshooting lactation concerns those first few weeks – ensuring a great breastfeeding relationship.

Question 10

How do night nurses handle multiple babies (twins/triplets)?

Accepted Answer

One caregiver can easily care for multiple babies. Our night nurses are trained to navigate feeding and scheduling challenges associated with twins and triplets.

Question 11

What specific training do overnight nurses have?

Accepted Answer

Our training is ongoing, but Nightingales receive additional training in sleep education, infant care, feeding challenges, lactation support, caring for preemies and multiples, and navigating common GI concerns – to name a few.

Question 12

Will a night nurse help establish healthy sleep habits for my baby?

Accepted Answer

Absolutely! This is our specialty. Most of our clients start sleeping through the night around 8 weeks.

Question 13

How many nights per week is recommended for optimal support?

Accepted Answer

We recommend hiring a night nurse 3 to 5 nights per week for optimal support.

Question 14

Can I use my FSA/HSA to pay for night nursing services?

Accepted Answer

Some of our families submit for reimbursement!

Question 15

What's included in your overnight support?

Accepted Answer

Our night nurses will assume all care of baby at night. They're also a fantastic resource for any concerns or questions you may have. Additionally, they'll keep the nursery stocked, wash any bottles or pump parts, and even run a load of baby laundry if needed.

Question 16

How do you match families with the right night nurse?

Accepted Answer

We'll match families with night nurses using their location and schedule. We send bios of Nightingales who are available to help, and you can meet with whomever you're interested in booking.

Question 17

What should I expect during the first night with my night nurse?

Accepted Answer

Night nurses will arrive 10 minutes early the first night to get acquainted. They'll ask questions regarding babies schedule, feeds, sleep environment, and wishes for the night.  They're happy to answer any questions you may have, and they'll leave a detailed log of how baby did during the night. Lastly, our night nurses often have recommendations after the first few nights if you're wanting to work on stretching nighttime sleep.

Question 18

How do night nurses communicate with parents about the baby's night?

Accepted Answer

Night nurses keep a detailed log book. Additionally, they can equip parents with tips during the first few weeks and schedules to follow, should you want recommendations.

Question 19

Can the same night nurse work with our family consistently?

Accepted Answer

Optimally, yes! We prefer families work with the same night nurse, as consistency is good for little ones, and there's less germ exposure.

Question 20

Do your night nurses work with babies who have medical needs?

Accepted Answer

Yes! Our nurses are trained to care for babies with medical needs, and we can perform medical care as needed! We’ll also leave a detailed log book for parents to know exactly how their little one did throughout the night.

Question 21

What hours do night nurses typically work?

Accepted Answer

Our night nurses typically work from 9pm to 6am.

Question 22

How do night nurses handle sleep training?

Accepted Answer

Establishing healthy sleep habits is our specialty! And we foster healthy sleep habits from the start. Babies naturally start sleeping through the night around the 2-month-mark (as long as they have the tools to do so). For babies over 3 months, we sleep train by implementing a new schedule, sleep associations, and routines.

Question 23

Can night nurses help with establishing feeding schedules?

Accepted Answer

Of course! Our night nurses utilize research-backed feeding schedules to help babies thrive.

Question 24

Do you provide day shifts as well as night shifts?

Accepted Answer

Yes! While day shifts aren't as common as overnight baby care, our Nightingales are happy to help during daytime hours if available.

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